Venue Industries warrants products manufactured by this company against defective material or workmanship from date of purchase unless specifically noted as otherwise. Warranty does not apply to any product which has been altered or subjected to misuse, negligence or accident.
Venue Industries’ obligation under this warranty is limited to credit for, or replacement of, the defective item. Venue Industries will not assume liability charges for unauthorized field repairs. In no case shall liability under this warranty exceed the original purchase price of the defective item.
To make a claim under this warranty, contact Venue Industries for written Return Authorization. DO NOT return merchandise without written authorization.
Contact the Venue Industries for a Return Authorization. R.A.s are numbered and specify method of transportation and any applicable freight costs. After inspection of returned item, if it is established by Venue Industries to be defective under terms of the warranty, we will repair or replace the item(s), or issue appropriate credit.
Upholstery: All upholstery fabrics are subject only to the warranty offered by the respective upholstery mills, and are not covered by the standard Venue Industries limited warranty. Cuts or tears detected after signing for receipt of upholstered products are not covered.
COM: Venue Industries does not warrant quality, wearability, or workability of materials supplied by the customer (COM).
Laminates: All laminates are subject to warranty offered by respective manufacturer only.
Steel Seating, Structural (Frame) Warranty (Essential Seating Collection Only)
7-YEAR STRUCTURAL WARRANTY. All metal frames are warranted against frame failure due to broken/fatigued welds for a full 7 years from date of invoice.
Wood Seating, Structural (Frame) Warranty (Essential Seating Collection Only) 7-YEAR STRUCTURAL WARRANTY. All wood frames are warranted against frame failure due to broken/fatigued connections for a full 7 years from date of invoice.
Upholstered Seating, Structural (Frame) Warranty (Throne Seating Collection Only) 1-YEAR STRUCTURAL AND WOORKMANSHIP WARRANTY. All wood or metal frames are warranted against frame failure for a full 1 year from date of invoice.
Complete Table, Structural Warranty (Trū Design Collection Only) 1-YEAR STRUCTURAL AND WOORKMANSHIP WARRANTY. All wood or metal frames and tops are warranted against failure for a full 1 year from date of invoice.
V-Forms Warranty 1-YEAR STRUCTURAL AND WOORKMANSHIP WARRANTY. All V-Form products are warranted against failure for a full 1 year from date of invoice.
Venue Industries will not be responsible for damage to seating products caused by use of hand trucks or dollies obtained from other manufacturers. When ordering material handling equipment from Venue Industries, the chair model that is being moved must be specified. Damages caused by use of improper equipment or equipment from others are not covered by warranties.
Any defect found by Venue Industries while under these warranties, will be repaired or replaced, at our option FOB, Tampa, FL on a prorated basis.
These warranties do not apply to any product that has been altered, or subjected to misuse, negligence or accident.
Venue Industries folding products are warranted to the original purchaser of the product that the product is free from defects in material and workmanship for the period of time that is listed on the individual folding product pages.
General Warranty Information This warranty is extended for the period of time after the date of purchase by the original purchaser and is extended only to the original purchaser of the product and may be enforced only by such purchaser.
This warranty is not transferable and expires if the product is resold or otherwise transferred.
This warranty does not apply to any product which has been altered by anyone other than an Venue Industries representative or has been damaged due to improper installation, set-up, care, maintenance or repair. Venue Industries offers no warranties on carpets, laminates, foam or any other purchased components other than those guarantees expressed by the material manufacturer.
Venue Industries will, at its option, repair or replace, free of charge, the product covered by this warranty, or a portion of the product that is found to be defective in material or workmanship during the warranty period.
Any repair or replacement under this warranty shall not extend the warranty period. The foregoing shall constitute the exclusive remedy of the purchaser and the exclusive liability of Venue Industries. The above warranty is exclusive and in lieu of all other express warranties, whether oral or written, expressed or implied. No warranty of merchantability or fitness for a particular purpose shall apply.
Venue Industries shall not, under any circumstances or under any legal theory, be liable to the purchaser or any other person for special, incidental or consequential damages of any nature including without limitation damages to, or loss of use of property, damages for loss of profits or revenues or any other damages arising from the original purchase. Venue Industries’ liability will in no event exceed the purchase price of the product.
To ensure that your order is processed and manufactured accurately, please provide full and complete information.
Items to check are:
- Quantity: Quantity price breaks are per model, per invoice. Finish, upholstery and options may vary.
- Model Number: In addition to basic accuracy of Model Number, check for suffixes to indicate options
- Frame Finishes: Our extensive selection of Powder coated frame finishes make it imperative that you specify the correct color and color part number.
- Upholstery: Material choice: grade, color number/name,
All seating dimensions shown in sales literature are approximate. Due to various fabric buildup, widths can vary as much as ¾”. Table dimensions are nominal +/- ½”.
We assume no responsibility for overall dimensions unless specific limitations are clearly spelled out on the purchase order.
Property owners and managers are instructed to provide adequate spacing around chairs to prevent tripping, and to allow access to exits in the event of an emergency. Purchasers must determine whether local fire codes require ganging of chairs when used in rows (theatre settings). Ganging devices are available at an optional upcharge on all Venue Industries banquet chairs. Venue Industries assumes no responsibility for failure to properly arrange chairs in a safe manner.